Do you have any questions?

You buy tokens by choosing a plan or a single lesson at checkout, with prices shown in British pounds (GBP) on our Pricing page. Payments are processed securely by Stripe, so MPN never sees or stores your full card details. The payment methods available and the total you pay are shown at checkout before you confirm.

One token equals one lesson, whether you book a one-to-one lesson or a group session.

If your payment doesn’t go through, check your payment details and any authorisation request from your bank. If the problem continues, contact our support team for help.

When you sign up, you can choose a main tutor and two backup tutors. If your main tutor is unavailable, you can book with one of your backup tutors, subject to their availability.

You can communicate directly with your tutor through the platform’s built-in chat. We’re also planning an app to make staying in touch even easier.

Our tutors have relevant teaching experience and/or receive in-house training from experienced, accredited GCSE and A-level teachers to help them deliver effective, engaging lessons.

We select tutors based on their qualifications, experience, teaching skills and motivation, as well as their passion for sharing their language and culture. All our language tutors are native speakers of the language they teach and have sufficient English proficiency to communicate clearly with students.

With the consent of everyone taking part, lessons can be recorded so students can revisit explanations and revise at their own pace. Recordings are stored securely for [X days], with access limited to authorised users. You can decline recording or withdraw your consent by contacting our team. If a lesson is not recorded, no replay will be available.

We will not use recordings for marketing without separate, explicit permission from everyone identifiable in the content.

Yes! You can sign up on your own. Our team can help you find a suitable group, or you can use our AI-powered matching system. You can also choose an available place in a group that is still accepting students and hasn’t started yet.

Groups need at least 3 students to start and have a maximum of 5, except for A-level groups, which have a maximum of 4.

We match students based on their level, learning goals and availability, aiming to bring together people of a similar age with compatible needs and interests.

You can also share preferences about your group, including whether you would prefer a women-only or men-only group. We’ll do our best to accommodate these requests, subject to availability.

Our group lessons bring together like-minded people with shared interests and learning goals. Students can choose to exchange contact details with one another, provided everyone involved agrees. Tutors must keep all communication with students within the platform and cannot exchange personal contact details.

Use our support chat for help. If you’d prefer to speak with a member of our team, email us at info@mpnagency.com.