Privacy Policy
Last updated: 27 October 2026
1. Who we are
This Privacy Policy explains how MPN Agency Ltd, trading as MPN — Making People Native ("MPN", "we", "us", "our"), uses personal data when you use our website, book a discovery call, contact us or join our mailing list. We are the controller of that personal data under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.
- Company: MPN Agency Ltd, a private limited company registered in England and Wales, company number 17515460.
- Registered office: Flat 11, 48 Lynton Road, London, England, W3 9HW.
- Contact for privacy matters: info@mpnagency.com.
We have not appointed a Data Protection Officer because we are not required to; the contact above deals with all data protection questions. We pay, or will pay, the data protection fee to the Information Commissioner's Office (ICO) as required, and we show our ICO registration number on our Legal Information page.
This policy covers this website. When our learning platform opens, the personal data used inside your account (lessons, payments, messages) will be described in the platform's own privacy information, which follows the same principles.
2. What personal data we use, why, and our legal basis
UK GDPR requires us to have a lawful basis for each use of your data. The table shows ours.
| When | Data | Why | Legal basis |
|---|---|---|---|
| Visiting the website | IP address, browser and device type, pages requested, date and time (technical logs held by our hosting and security systems). | To deliver the website, keep it secure and prevent abuse. | Legitimate interests (running and securing our site). |
| Booking a discovery call | Name, email address, the time you choose, your time zone, a record of your consent, call status and any notes our team adds. | To arrange and hold the call, send your confirmation, calendar invite and video link, and handle changes or cancellations. | Taking steps at your request before a contract (Art. 6(1)(b)) and legitimate interests (managing our diary). |
| Contact form and emails to us | Name, email address, type of question and your message. | To reply to you and keep a record of our conversation. | Legitimate interests (answering enquiries) and, where you are asking about our services, steps at your request before a contract. |
| Launch list and newsletter | Email address, record of your consent and subscription status. | To tell you when the platform launches and, if you choose, to send news and offers. | Your consent (Art. 6(1)(a)); electronic marketing also needs your consent under PECR. You can withdraw it at any time. |
| Platform accounts and lessons (when live) | Account and profile details, learning level and goals, bookings, token balance, lesson notes and messages, payment records (card details are handled by Stripe). | To provide lessons, manage tokens and bookings, give support and meet our legal duties. | Contract; legal obligation (accounting and tax records); legitimate interests (service improvement and security). |
| Lesson recordings (only if everyone taking part agrees) | Audio and video of the lesson. | So students can review explanations. | Consent of every identifiable participant (and of a parent or guardian where needed). |
| Tutor applications | Application details, CV and qualifications, interview notes, right-to-work checks. | To assess and onboard tutors and meet legal duties. | Steps before a contract; legal obligation (right to work); legitimate interests. |
We do not record discovery calls. Lessons are only recorded if everyone taking part agrees.
We do not use your data for advertising, we do not sell it, and this website does not use analytics or advertising cookies (see our Cookie Policy). Where we rely on consent you are free to refuse or withdraw it without any effect on the service you request.
3. Children and young people
Our lessons may be taken by people under 18 with the involvement of a parent or guardian, who should make bookings and give any consent on their behalf. We do not knowingly collect personal data directly from children under 13 without a parent or guardian's consent, and we follow the ICO's Children's Code when designing our services. If you believe a child has given us personal data without a parent's agreement, please contact us at info@mpnagency.com and we will delete it.
4. Matching tools and automated suggestions
We may offer a questionnaire or matching tool (which may use artificial intelligence) that suggests tutors or groups based on language, level, goals, availability and, where you choose to share them, age range and group preferences. These are suggestions only: people at MPN can review them, and we do not make decisions that have a legal or similarly significant effect on you solely by automated means. You can ask us for human review or object to this processing at any time.
5. Who we share your data with
We only share personal data with organisations that help us run the service, under written agreements and on our instructions (our "processors"), or where the law requires it. They include:
- hosting and infrastructure providers for this website and the platform;
- an email delivery provider (Resend) that sends booking confirmations and service emails;
- an email-marketing provider (Kit) that holds our launch list and newsletter subscribers;
- Google (Google Meet and Google Calendar) where a video link or calendar event is created for your call;
- Stripe, our payment provider, which processes payments on the platform and is responsible for the card details you enter with it, and the video-lesson tools used on the platform;
- professional advisers (lawyers, accountants, insurers) and public authorities where we are legally required to disclose information.
The website also loads fonts from Adobe Fonts, which means your browser contacts Adobe's servers and your IP address is visible to Adobe when a page loads. Tutors only see the information they need to teach you.
6. Transfers outside the UK
Some of the providers above are based in, or may process data in, the United States or other countries outside the UK. When this happens we make sure the transfer is protected by an appropriate safeguard: a UK adequacy decision or the UK–US Data Bridge for certified providers, or the ICO's International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses, together with any additional measures needed. You can ask us for details at info@mpnagency.com.
7. How long we keep your data
| Data | How long |
|---|---|
| Discovery-call booking records | 12 months after the date of the call, unless you become a customer (then the platform retention below applies). You can ask us to delete a booking earlier. |
| Contact-form messages and emails | 12 months after our last message. |
| Launch list and newsletter | Until you unsubscribe, after which we keep only a suppression record so that we do not email you again. |
| Platform account data | While your account is open and for a limited period afterwards to deal with queries or claims; accounting and tax records for 6 years as the law requires. |
| Lesson recordings (if any) | [retention period to be confirmed] and then deleted automatically. |
| Unsuccessful tutor applications | 6 months. |
| Technical website logs | Short rolling periods set by our hosting provider, normally no more than 30 days. |
When data is no longer needed we delete it or anonymise it so that you can no longer be identified.
8. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), restricted and password-protected access to our systems, security headers and input checks on our website, and written agreements with our processors. If a personal data breach is likely to put your rights at risk we will tell the ICO within 72 hours and, where there is a high risk to you, tell you directly.
9. Your rights
Under UK data protection law you have the right to:
- be informed about how we use your data (this policy);
- access a copy of the personal data we hold about you;
- have inaccurate or incomplete data corrected;
- have your data erased in certain circumstances;
- restrict how we use your data in certain circumstances;
- receive the data you gave us in a portable format, where we use it on the basis of consent or contract;
- object to processing based on legitimate interests and, at any time, to direct marketing;
- withdraw consent at any time, where we rely on consent; and
- ask for human review of automated decisions, where they apply.
To exercise a right, email info@mpnagency.com. We normally reply within one month, we do not charge a fee in most cases, and we may need to check your identity first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us if you have a concern.
10. Email marketing
We only send marketing emails (such as the launch announcement or newsletters) to people who have asked to receive them. Every email includes an unsubscribe link, and you can also write to info@mpnagency.com to be removed. Service messages, such as a booking confirmation, are not marketing.
11. Links to other websites
Our website may link to other sites (for example Google Calendar, social media or the ICO). We are not responsible for their content or privacy practices, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the current version. If we make a significant change we will take reasonable steps to tell you, for example by email or a notice on the website.
13. Contact us
MPN Agency Ltd, Flat 11, 48 Lynton Road, London, England, W3 9HW. Email: info@mpnagency.com. You can also use our contact page.
Still have questions?
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