Legal Information

1. Company information

The MPN — Making People Native website and online tutoring service are owned and operated by:

• Company name: MPN Agency Ltd
• Trading name: MPN — Making People Native
• Company type: Private limited company
• Registered in: England and Wales
• Company number: 17515460
• Registered office: Flat 11, 48 Lynton Road, London, England, W3 9HW
• Date of incorporation: 12 October 2026
• Director: Manuel Martello
• Email: info@mpnagency.com
• ICO registration (data protection fee): [number to be added once registered]

You can check our details on the Companies House register.

2. What we do

MPN Agency Ltd provides an online tutoring service and platform connecting students with native-level tutors for Italian and Spanish lessons, delivered remotely by video, and provides the booking, scheduling, payment and lesson tools that support it.

3. Related policies

This page gives general company and legal information. The following documents explain specific matters:

• Privacy Policy — how we collect, use and protect your personal data.
• Cookie Policy — how we use cookies and similar technologies.
• Terms of Use — the terms for using our website and services.
• Sales and Refund Policy — plans, tokens, cancellation rights and refunds.
• Accessibility Statement — our approach to accessibility.

4. Data protection

We handle personal data in line with the UK GDPR and the Data Protection Act 2018. We pay, or will pay, the data protection fee to the Information Commissioner's Office as required and will show the registration number above. Payment card details are handled by a licensed third-party payment provider, not by MPN. We do not carry out regulated financial activities.

5. Complaints

If you are unhappy with any part of our service, please email info@mpnagency.com with your name, the email you used with us and the details. We will acknowledge your complaint within 5 working days, look into it fairly and aim to give you a full reply within 14 days, or tell you if we need longer and why.

6. If we cannot resolve a complaint

You may contact the Citizens Advice consumer service (citizensadvice.org.uk/consumer) for free advice, or use an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute. We are not currently a member of an ADR scheme and, if the dispute cannot be resolved, we are not obliged to take part in one. You can also bring a claim in the courts, as explained in our Terms of Use.

7. Governing law

This website and our services are operated from the United Kingdom. Their use is governed by the law of England and Wales, with the consumer protections described in our Terms of Use.

8. Contact

For legal or company enquiries email info@mpnagency.com or use our contact page. Post: MPN Agency Ltd, Flat 11, 48 Lynton Road, London, England, W3 9HW.