Terms of Use

1. About these terms

These Terms of Use ("Terms") apply to your use of the MPN — Making People Native website and, together with the terms shown at checkout and our Sales and Refund Policy, to our online tutoring services. The website and services are operated by MPN Agency Ltd, a private limited company registered in England and Wales (company number 17515460), registered office Flat 11, 48 Lynton Road, London, England, W3 9HW ("MPN", "we", "us", "our"). Our contact details are on our Legal Information page.

By using the website, booking a call or creating an account you agree to these Terms. If you do not agree, please do not use the website or services.

2. What MPN does

MPN is a UK-based online tutoring service that connects students with native-level Italian and Spanish tutors for live lessons, one-to-one or in small groups, delivered through our platform. We select and train tutors, provide the booking, scheduling and lesson tools, and support students and tutors throughout.

3. Who can use our services

You must be at least 18 to create an account or make a purchase. Young people under 18 may take lessons only with the involvement and consent of a parent or legal guardian, who makes the booking, remains responsible for the account and is responsible for the young person's use of the services. You must give accurate information and keep your login details confidential. Please tell us at once if you think someone else has used your account.

4. Discovery calls

You can book a discovery call on this website without creating an account. It is a short call (about 15 minutes) with our team to discuss your goals and help you choose a tutor and plan, and it carries no obligation to buy. Times are shown in UK time (Europe/London) and in your own time zone. You can cancel from the link in your confirmation email; please do so if you can no longer attend so that someone else can use the slot. We may need to reschedule a call, in which case we will contact you.

5. Plans, tokens and lessons

Lessons are bought with tokens, as set out in our Sales and Refund Policy. Purchases, accounts and lesson booking take place on our platform, where the full terms of purchase are shown before you pay.

6. Acceptable use

When using our website and services you agree not to:

• use them for anything unlawful, or in a way that breaches any law or regulation;
• harass, abuse or discriminate against any tutor, student or member of our team;
• arrange lessons or payments with a tutor outside MPN, or share personal contact details with tutors;
• share your login details, or book lessons for someone other than yourself or a person you are responsible for;
• upload or share content that is unlawful, offensive or infringes someone else's rights;
• record, copy or distribute lessons unless everyone taking part has agreed in advance; or
• attempt to disrupt, probe or gain unauthorised access to our website, platform or systems, or use bots or scraping tools.

7. Conduct in lessons

We expect students and tutors to treat each other with respect and professionalism. We may investigate concerns and suspend or end the account of anyone who breaches these Terms, without affecting any other remedy available to us or your legal rights.

8. Intellectual property

The MPN name, logo, website, platform, text, graphics and the teaching materials we prepare belong to MPN Agency Ltd or our licensors and are protected by intellectual property laws. You may use them for your own personal, non-commercial learning, but you may not copy, distribute, adapt or sell them without our written permission.

9. Availability and accuracy of the website

We try to keep the website and platform available and accurate, but we do not promise that they will always be uninterrupted or error-free, and we may carry out maintenance that temporarily affects access. We cannot guarantee a particular learning outcome, exam result or rate of progress, because these depend on many factors including your own effort and attendance.

10. Our responsibility to you

We provide our services with reasonable care and skill. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded, and nothing affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

Subject to that, we are not liable for loss that was not a reasonably foreseeable result of our breach, for loss of profit, business or opportunity (we supply services to consumers for personal learning, not for business use), or for losses caused by events outside our reasonable control, such as internet or power failures.

11. Links to other websites

Our website may link to third-party websites. We do not control them and are not responsible for their content.

12. Suspending or ending your account

You may close your account at any time by contacting us; your right to cancel a purchase is explained in our Sales and Refund Policy. We may suspend or end your access if you seriously or repeatedly breach these Terms, if you put others at risk, or where we are required to by law. Where we do so because of your breach, refunds are assessed under our Sales and Refund Policy.

13. Privacy and cookies

How we use personal data is explained in our Privacy Policy, and how we use cookies and similar technologies is in our Cookie Policy.

14. Changes to these Terms

We may update these Terms to reflect changes to our services, the law or good practice. The "Last updated" date shows the current version. If a change is significant we will tell you in advance. Changes do not affect purchases you have already made, which remain subject to the terms that applied when you bought.

15. General

If any part of these Terms is found to be unlawful or unenforceable, the rest remains in force. If we do not enforce a right straight away, that does not mean we have given it up. You may not transfer your rights under these Terms to anyone else without our consent. These Terms, with the documents they refer to, are the whole agreement between us about the website.

16. Governing law

These Terms and any dispute about them are governed by the law of England and Wales. If you are a consumer, you may bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live; you also keep any mandatory consumer protection you have under the law of the country where you live.

17. Contact us

MPN Agency Ltd, Flat 11, 48 Lynton Road, London, England, W3 9HW. Email: info@mpnagency.com, or use our contact page.